A number of people wrote that the product was easy to use. R. Bingham rated the product 5 stars and mentioned in their review of this camcorders on Amazon “Is so easy to use I can forgive that”. R. Bingham also mentioned “It's relatively inexpensive, extremely portable, easy to use and the quality is infinately acceptable”. Sandra Gray wrote on Amazon “If you are into fine cinematography, buy a full size recorder! I have had no issues with clicking or hiss and found it fairly intuitive to operate”.
A number of Samsung HMX-U20 reviewers wrote that it was easy to use the menus. Coolhands wrote on Amazon “The 720 HD recording settings work well enough” in their Samsung HMX-U20 review. Mr. C. Dioramma wrote on Amazon “For better understanding on how to use this camera, you would need to carefully study it's menu to get it's settings right in order to achieve the result you want” in their review of this camcorders.
One person who purchased the Samsung HMX-U20 considered that it was comfortable and easy to hold. Charles W. King said in his review of this camcorders on Amazon six years ago “The camera is reasonable although you need to hold it very steady or you get blurred pictures”.
One Samsung HMX-U20 owner who reviewed the Samsung HMX-U20 considered that it performed as expected. Five years ago Pegprops said “The Samsung Smart Camcorder arrived very quickly and does exactly what it says on the box” in their review of the Samsung HMX-U20.